What is your return policy?
We offer a 14-day return window. You have 14 days from the day you receive your item to request a return.
What items are eligible for return?
To qualify for a return, your item must be:
- In the same condition you received it
- Unworn / unused
- Tags attached
- In its original packaging
- Include a receipt or proof of purchase
How do I start a return?
Email us at erdemeerellc@gmail.com to request a return.
If approved, you’ll receive:
- A return shipping label
- Instructions on how and where to send your package
Items sent back without requesting a return first will not be accepted.
Where do I send my return?
Returns must be shipped to:
[INSERT RETURN ADDRESS]
What if my item is damaged or defective?
If your order arrives damaged, defective, or you received the wrong item, contact us right away at erdemeerellc@gmail.com.
We’ll evaluate the issue and make it right.
What items are non-returnable?
We do not accept returns on:
- Custom or personalized items
- Perishable goods
- Personal care items
- Hazardous materials
- Sale items
- Gift cards
If you're unsure, email us and we’ll help.
Do you offer exchanges?
Yes—but the fastest way is:
- Return the item you have.
- Once the return is accepted, purchase the new item separately.
When will I receive my refund?
Once your return is received and inspected, we’ll email you with approval status.
If approved, refunds are processed to your original payment method within 14 business days.
Your bank or card provider may require additional time before the refund appears.
If 15+ business days have passed after approval, contact us at erdemeerellc@gmail.com
